On Monday 1 April 2019, Great Western Railway will be changing the way they compensate passengers for train delays.
What is delay repay?
If you're delayed by more than 15 minutes when travelling with GWR train on a single, return or weekly ticket, you will be able to claim compensation.
How much money can I claim back?
Delays are calculated against the planned, advertised timetable so compensation is not usually offered during periods of pre-planned engineering works and when replacement bus services are used.
You can claim compensation on a single, return or weekly ticket. From 15 to 29 minutes delay the compensation of a single ticket is 25% and 12.5 of a return. A 30 to 59 minute delay would get you 50% of the cost of a single and 25% of a return.
A 60 to 119 minutes would get you 100% of the cost of a single and 50% of a return. 120 minutes or longer gets 100% of a single and a return.
You can find out more information by following the link below.